
FAQ
Frequently Asked Questions
Everything you need to know about booking appointments, doctors, payments, and your account. Can't find your answer? Reach out on our Contact page.
Booking & Appointments
Search for a doctor or specialty from the home page, choose an available time slot that works for you, and confirm your booking in just a few steps. You'll receive a confirmation once it's set.
Yes. Many of our doctors offer same-day availability. Use the "Available Today" filter when searching to see who has open slots right now.
Go to your dashboard, open the appointment you want to change, and choose to reschedule or cancel. We recommend doing this as early as possible so the slot can be offered to another patient.
Yes, a free account lets us securely store your booking history, prescriptions, and medical records so you don't have to re-enter your details every time.
Doctors & Telehealth
Use the speciality filter, or search by keyword to describe what's bothering you. Each doctor's profile shows their speciality, ratings, and availability so you can pick with confidence.
Yes. Many doctors offer telehealth appointments in addition to in-person visits. You can filter by "Telehealth" when searching to see who offers remote consultations.
Absolutely. You can book directly with a doctor you've seen before from their profile page, or from your appointment history.
Payments & Billing
We accept major credit and debit cards, along with other secure payment options shown at checkout when you confirm your booking.
Each doctor sets their own consultation fee, which is shown clearly on their profile before you book, so there are no surprises.
Yes. Every completed booking generates an invoice you can view and download from your dashboard at any time.
Prescriptions & Medical Records
After your appointment, any prescriptions your doctor issues appear in your dashboard, where you can view or download them at any time.
Yes. Your medical records are encrypted and only accessible to you and the doctors you choose to share them with.
Yes, your dashboard keeps a complete history of past appointments, prescriptions, and records so everything is easy to find later.
Account & Support
Go to your account settings from your dashboard to update your personal details, contact information, and preferences at any time.
Use the "Forgot Password" link on the login page to reset it securely via your registered email.
You can reach our team anytime through the Contact page, and we'll get back to you as soon as possible.